Онлайн-тест на навыки ведения деловой переписки на английском языке

Complete the phrase: “We ___ask you to send us...”

Look at the following paragraph. What kind of letter was it taken from?

I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provided by Ms.Berloitz and her small team of marketing and communications specialists that I felt compelled to go on record with my praise.

Look at the following paragraph. What kind of letter was it taken from?

Please accept my heartfelt condolences at this difficult time and I ask you to please pass these sentiments on to your children.

Look at the following paragraph. What kind of letter was it taken from?

As you know, the Downsizing Task Force delivered their report to the executive committee in late October. Among the task force recommendations was the elimination of all temporary and contract positions.

Look at the following paragraph. What kind of letter was it taken from?

We expect attendance this year to be the highest ever; in the area of 2,000 delegates and 150 speakers. This includes a large contingent from our new European Chapter that is based in Geneva. You may have heard that Dr. Walton Everinson will be presenting a major paper on his latest research into "Genetic ReEngineering". We are already receiving inquiries from all over the world about Dr. Everinson's presentation.

What does the author want?

Complete the phrase: “___ with your recent letter…”

Complete the phrase: “Thank you for your letter ___ the meeting in Ohio next month.”

If you want to thank somebody before something is done, you say: “Thank you ___.”

Complete the phrase: “If we can be of further ___ to you, do not hesitate to write us.”

Complete the phrase: “If you require any ___ information we shall be happy to let you have this, ___.”

If you write “Does the idea appeal to you?”, you ask

Complete the phrase: “If you can guarantee ___ delivery and can quote really ___ prices we may be able to place an order with you.”

Complete the phrase: “We ___ deny you permission to ...”

Complete the phrase: “We are not happy ___ the terms you suggested.”

Choose the best phrase for a formal letter.

Complete the phrase: “I am sorry, but I cannot be of ___ to you in this matter.”

Complete the phrase: “I wish to ___ my appreciation for all your efforts...”

If there is a delay, you write: “Your request is being ___.”

Complete the phrase: “I’d like to ___ about the vacant positions at this branch.”

Complete the phrase: “I’d like to ___ for any inconvenience caused.”

Complete the sentence to make it formal: “___ your price list.”

Complete the phrase: “If you have any questions, do not ___ to contact us.”

In emailing the abbreviation “cc” means:

If you send a paper letter and some additional document, you ___ them.

Choose the most formal word:

The abbreviation FYI stand for:

Complete the phrase: “Looking forward to your ___.”

Complete the phrase: “To Whom It May ___.”

Complete the phrase: “___ Sir or Madam, …”